Last Updated on April 30, 2023 by Tabraiz
Zoom is a video conferencing service that has become increasingly popular in recent years. What many people don’t realize is that Zoom charges in Kenya extremely high rates for using the service. This puts the lives of Kenyan consumers at risk, as they cannot afford to pay these high fees. Zoom should be held accountable for their actions and help to improve the lives of Kenyan consumers.
Zoom Communication charges in Kenya
Kenyans rely on Zoom to stay connected with loved ones and colleagues across the country. Unfortunately, this reliance comes at a cost for consumers, as Zoom charges are among the highest in East Africa. As a result, Zoom communication charges have significant impacts on the daily lives of Kenyans, who must often account for high fees when communicating with family and friends.
Since Zoom’s inception in Kenya in 2013, its communication services have been subject to steep tariffs that lead to hefty monthly bills for users. In fact, according to data obtained by The Citizen from the Telecom Regulatory Authority of Kenya (TRAK), Zoom’s monthly access charge is more than four times what it charges compared to its nearest competitor M-Pesa. This high price point has led many Kenyans to rely on alternative modes of communication such as WhatsApp and Viber which don’t levy exorbitant fees.
This uncompetitive environment has had a harmful impact on the growth of Zoom’s market share in Kenya, where it currently holds just two percent of the overall pie. In addition, this expensive service has deterred potential new subscribers from signing up, contributing to an overall decline in customer numbers over the past two years. This downward spiral has had a direct impact on Zoom’s bottom line – its revenue has declined by more than 60percent since 2014 – leading the company to update its guidance earlier this year and slash its full-year forecast by 50percent.
Given these challenges, it is essential
The effects of Zoom Communication charges on consumers
In Kenya, Zoom communication charges are among some of the most expensive in the world. This has led to a situation where consumers are often forced to choose between using communication services and paying for food or other necessities.
Zoom charges in Kenya can reach as high as 10 dollars per minute, which means that for many people, communication services are becoming unaffordable. In fact, one study found that 43% of Kenyan households use only WhatsApp due to the high cost of traditional telecommunication services such as Skype and Viber.
This situation is especially problematic for low-income families who rely on communication services to stay connected with family members back home. For these families, the inability to afford Zoom charges can lead to isolation and lack of access to critical information.
Zoom’s monopoly on certain communication markets has also led to rampant abuse of its service by mobile operators. This abuse includes charging exorbitant rates for voice call minutes andtext messages, making it difficult for consumers to access essential communications services without incurring large costs.
In response to this problem, several civil society organizations have called on regulators around the world to take action against Zoom Telephonix AG (Zoom) for its abusive business practices. They argue that Zoom’s excessive profits are largely derived from its monopoly position in the Kenyan telecommunications market, which harms consumers and undermines competition.
Zoom Communications effect on the Kenyan economy
The Zoom Communications effect on the Kenyan economy has been negative for a number of reasons. The first and most obvious is that zoom charges a high price for its services, which makes it difficult for consumers to afford. Second, because zoom is the only communication service in Kenya, it has been able to monopolize the market and dictate what prices its competitors can charge. This has resulted in lower quality service and increased prices for products and services outside of zoom’s reach. Finally, because Zoom in Kenya is the only provider of broadband Internet in rural areas of Kenya, its monopoly has hindered economic development in those areas by preventing farmers from accessing information and services necessary to start businesses.
Conclusion
Zoom, an online photo printing service, is one of the most commonly used services in Kenya. Due to its popularity, Zoom has been blamed for driving up prices in the country and squeezing out competition. This article looks at how Zoom charges consumers in Kenya and what this means for their lives. It also examines how Zoom could be regulated to help protect consumers from unfair business practices.
